Thank you for contacting Comprehensive Literacy and Speech. We look forward to working with you, your child and any other practitioners who provide you with ongoing support. This document includes a summary of our privacy policy and service agreement. It aims to provides you with essential information that will help you understand the way our services operate. Please scan, email or post the downloadable documents above to [email protected] or Comprehensive Literacy and Speech C/O PO Box 71, Mirboo North 3871.
Case History It is important to gather as much relevant information about you or your child in order to diagnose and or treat speech, language, literacy and communication difficulties. An extensive case history form is located above which can be completed before the initial assessment/planning session. Alternatively we can fill this is together during the first appointment. Previous assessments: Scanned copies of relevant reports completed during the past twelve months or documents detailing any diagnoses can be attached when returning registration documents. These may also be brought to your initial appointment where copies can be taken.
Service Agreement and Privacy Policy Summary: Privacy Policy: All communication and information you provide is stored securely and only shared with your permission. Comprehensive Literacy and Speech complies with state and federal Privacy Requirements (The Privacy Act 1988). A copy of our Privacy Policy is available on request.
Cancellation Policy: Please respond to the programmed SMS 24 hours before appointment or if unavoidable (due to illness) leave a short voicemail by 8.00 am on the day to cancel a session. It is the parent’s responsibility to be aware of school-based events which may impact session availability and alert the therapist as soon as possible in order for adjustments to be made to school schedules wherever possible.
The client may cancel an appointment by giving at least 24 hours prior notice in which case no session fee will be incurred.
Failure to notify cancellation within 24 hours (or before 8am as per above circumstances) will result in the full session fee being billed to the family.
It is important to note that cancellation fees are not billable to Medicare of other funding agencies such as Helping Children with Autism
If the therapist is unable to conduct a scheduled session parents will be notified as soon as possible and an alternative time will be negotiated
Communication: Session notes and invoices will be sent via email within 48 hours of each session. Arrangements can be made to email session notes to your child’s teacher and other team members as required with appropriate permission. Occasional newsletters, updates and general communications will also be sent via email. SMS works well for quick updates and is an additional a safety measure if I see your child during school hours when you are unable to attend sessions. Please feel free to store my mobile number for easy recognition and use.
Funding: Comprehensive Literacy and Speech (Rosemary Hughes) is registered for provision of Speech Pathology services under the Medicare Chronic Disease Management Plan (CDM)/ Enhanced Primary Care Plan (EPC), Helping Children with Autism (HCWA) and Private Health Insurance Companies. It is best to contact your Health Insurance Company to clarify rebates and annual limits for speech pathology services. Comprehensive Literacy and Speech cannot provide HICAPS claiming currently. NDIS participants who are plan/nominee-managed or self-managed can also access services (further information provided below)
Medicare Claims If you have a Chronic Disease Management Plan (CDM) also known as an Enhanced Primary Care Plan (EPC) set up we will need all referral and plan information prior to starting sessions. This include the client and claimants Medicare Number and Expiry Date. In addition, the client and claimant reference numbers on the Medicare card and date of birth is required to lodge claims. For all Medicare Schemes there is a gap payment that you are required to pay. Payment of the whole amount is required on receipt of invoice. Comprehensive Literacy and Speech can then process your claim through the Medicare Portal and the rebate will be transferred into the bank account you have registered with Medicare via electronic funds transfer (EFT).
For those families using Department Social Services Helping Children with Autism, a copy of the Letter of Introduction is essential to set up the payment scheme, please provide this with the return of the Service Agreement. It is the parent’s responsibility to monitor and advise of funding levels. In the event that there are insufficient funds to cover the cost of therapy sessions or therapy resources that have been provided the cost will be billed to parents privately.
National Disability Insurance Scheme Comprehensive Literacy and Speech is able to provide speech pathology services to clients who have selected to be self- managed or plan-managed through a plan management service or nominee. Comprehensive Literacy and Speech is NOT a registered provider for NDIS participants who claim directly through the NDIA. Nominees for Managed Plans will be emailed an invoice verifying that services have been received by the NDIS participant. This invoice is payable by EFT within 7 days. *Plan management companies may email or ring participants/carers to confirm that the service was provided.
Payment: All other payments are expected within 48 hours of receipt of invoice. Electronic funds transfer is only current payment method. If this is difficult individual arrangements can be negotiated.
Internet Transfer: BSB: 633-000 Account Name: R A Hughes Account Number : 150429694 *PLEASE ENSURE THE INVOICE NUMBER IS INCLUDED IN BANKING REFERNECE
Late payment may incur a late fee of $45 (not rebated by Medicare/NDIS) and will put further scheduled appointments at risk of cancellation with a 3 strikes policy applied for consistent late payment.